My Not-so-good Shopping Experience with MYSALE.PH
If you are a regular reader of alexbamin3D, you might have bumped into some of my independent online shopping reviews like the one I did for Zalora Philippines and eBay Philippines. I recently did a little online shop hunting and stumbled upon MYSALE.PH and as a brave guy that I am, I tried buying from this website.
As a new player in the Philippine online selling circle, I decided to search around know more about MYSALE.PH, According to their website, MYSALE is operated by OZSALE Pty Limited - a company registered in Australia and is also a member of the APAC Sale Group.
They do daily sale of different items (mostly fashion items) and it just runs for a few days until they close the orders for that particular brand. Once the selling is over for a certain brand, the items under it won't be available anymore.
As I always do, I tried searching for reviews about MYSALE before I even did my first purchase, but no results online aside from the wall posts of people waiting for their packages in MYSALE Philippines' Facebook page. My 'scam sense' was tingling that time but I still took the plunge just so that I can review the website to guide future buyers.
I browsed their website and found this nice pair of boots, it was priced at 600 pesos which are miles cheaper than buying in malls here in Manila. I decided to get this and check out, that's when I found out that the shipping price is 399 pesos so my grand total went up to 999 pesos. Since it will be coming from outside the country, I decided to continue. It was February 9, 2014 when I did my purchase.
Days passed and I still didn't get any updates regarding my order, but since the estimated delivery date was between March 3 - 10th, I didn't mind it and just went on with my normal routine. It was February 22nd when I received a notification that my order is now on the way to the country. Their tracking system with their delivery partner is actually quite useless as it updates late.
March 3rd arrive and I was excited to receive my package, I inquired about the location of my package via MYSALE Philippines' Facebook page. They sometimes reply fast while most of the time, inquiries are left unanswered for days. As a Social Media Manager myself, I know it's a bad thing leaving your customers waiting for an answer for days.
It was March 8th when the delivery guy from Quantium Solutions Philippines (MYSALE's partner courier) arrived at my door and handed my package, I was surprised to see that the box is quite small for a pair of boots. I immediately opened the package infront of the delivery guy and viola, it's the wrong pair of shoes! The delivery guy advised me to call their office so that I can set an appointment for them to pick-up my package for return.
I called Quantium Solutions office and they advised me to first file a return on MYSALE.PH website so that I can get a return process code for them. After filing my return, I waited for a couple of days for MYSALE to approve it. I got my return code and called up Quantium Solutions again, I told them that I got the return number and is requesting for pick-up of the package. I was surprised when they told me that I need to send it back to their office at my own expense and they won't pick it up from my place.
It was frustrating to know that they let their customers experience this horrendous situation for an error they made on their end, but since I am left with no choice, I decided to send it back to their office at my own expense in the hopes of getting a full refund.
From March 12th I waited for my refund, this was incorporated with multiple messages on their website and Facebook page. I noticed they don't have an email address where you can send your inquiries, instead you have to use their contact page where they respond after 2-3 days with their customer support answering you canned responses. To top it all off, different people responds to you with each message you reply to them.
April 1st arrived and just like a joke, I still haven't received my full refund. I decided to blast them again with a message via their website, Facebook page wall, and Facebook private message. They finally responded the following day and promised that my refund is on its way back to my card.
The refund arrived April 8th, delayed again, but it arrived and I got my refund which is 999 pesos. It was definitely the first time consuming and frustrating transaction I had online. Here are a few pros and cons of buying from MYSALE.PH
- Cheap items with wide array of choices and sizes for everyone.
- They accept VISA, Mastercard, and American Express as payment.
- You can get a chance to buy earlier than anyone else if you have their mobile app.
- Long delivery timeframe.
- Poor customer service, they respond late and with canned answers.
- Poor after sale service, especially for refunds.
- No email address available, all messages to them will be sent through their contact form.
- Tendency to send you wrong item and you don't have the chance to get the item you want anymore since the items they sell only runs for a limited time.
- No option for PayPal Payment (which is safer for everyone).
To round it all up, and if you will ask if I will try to buy again from them soon? My answer would be yes -- but not until they improve their system and customer service. MYSALE.PH delivers, but everything between the time you order and the time you recieve your order needs improvement on their end. If you're the adventurous type and don't mind the long wait or the delayed response to inquiries - go ahead and order from them, if not, go look at other websites.
Have you bought something or planning to buy something from MYSALE.PH?
Let us know your experience in the comments below!